
Questions
The things people ask before they book.
If it is not here, ask us on WhatsApp and we will answer it properly, then add it to this page.
How big are the groups?
Eight people maximum on a public walk, six on the sunrise walk. Private days are up to eight as standard, and we can go larger with notice.
What happens if it rains?
We walk. It is London, if we cancelled for rain we would run four tours a year. We tell you what to wear, and we know where the covered stops are. We only cancel for genuinely unsafe weather, and you get a full refund or a move to another date.
Are the walks accessible?
The Borough and Bankside walk and the Notting Hill walk are both step-free and can be done at a slower pace. London in a Day is eight to ten miles and is not suitable for limited mobility, but we can build a private version that is. Tell us what you need when you enquire.
Do you take large groups or corporate bookings?
Yes. Private days are priced per group rather than per head, and we run multiple guides in parallel for larger parties. Tell us numbers and dates and we will come back with a plan.
What languages do you guide in?
English as standard. Tell us what you need when you enquire and we will tell you honestly whether we can cover it for your dates.
Are entry tickets included?
No, unless a tour page says otherwise. Most of what we walk past is free to see from the outside, and we are straight with you about which paid entries are worth buying.
How do I pay?
Enquire first, by form or WhatsApp. We confirm availability, then send a payment link. Nothing is taken until the date is confirmed.
What is the cancellation policy?
Free cancellation up to 48 hours before the walk. Inside 48 hours we will always try to move you to another date rather than keep your money.
Can you combine services?
That is the point of us. Airport pickup on arrival, a walk on day two, shopping sourced while you are here and shipped after you leave. One thread, one invoice.
Do you work with visitors from outside Europe?
Yes. A good part of what we do is for people flying in from Africa and the Middle East, including personal shopping and shipping for people who are not travelling themselves.
Still not sure?
Ask the actual question. A person reads it, and you get a straight answer rather than a booking funnel.